YVONNE HERRO
____________________________________________________________________________________________
CERTIFICATIONS: MCSE 2000 - Microsoft Certified Systems
Engineer 2000
MCSE NT4 - Microsoft Certified Systems Engineer
MCP - Microsoft Certified
Professional
MCP+I - Microsoft Certified Professional + Internet
Technical Experience:
Networking: Windows 2000, Windows NT, Novell Netware
Software: Microsoft SQL Server, Microsoft
Exchange Server, Microsoft Internet Information Server, Microsoft Message
Queuing (MSMQ), Microsoft Terminal Server, Microsoft System Management Server
(SMS), Microsoft Cluster Service (MSCS), Microsoft Load Balancing Service
(WLBS), Novell NetWare, Microsoft Office Professional, Microsoft Project,
FrontPage, Compaq Insight Manager, Netscape Navigator, Internet Explorer,
Backup Exec, ARCserve IT, Heriox RoboMon, Visual
SourceSafe, Citrix Metaframe, Lotus Notes
Hardware: Compaq Proliant Servers & Professional Workstations, Dell Poweredge Servers & Optiplex Workstations
ASSOCIATED PRESS,
Application Manager 2001 – Present
·
Team Leader
providing tier 3 technical support
for several e-commerce sites.
· Managed 5 system engineers, providing support on the implementation and administration of the production systems used to deliver services over the Internet.
· Developed a change management process to improve the responsiveness and accountability of the IT organization.
· Technical Leader for the mission critical Web service. Developed system requirements to support the Web application on a Windows 2000 Network Infrastructure. The design included upgrading all DNS, WINS and DHCP services from Windows NT 4.0 Server to Windows 2000 Server.
· Web Administrator performing Web analysis, installation, daily operational activities and troubleshooting on the IIS Web servers.
· Provided tier 2 support for the SQL Server 7.0 application database servers in a Microsoft clustering and Load Balancing Web based environment.
· Interfacing with the developers and business owner to coordinate business owner requirements.
·
Designed a redundant
fail-over system in order to provide a redundant infrastructure for the
production system within a 45- minute timetable.
·
Created the standardization procedures to ensure that all systems
were built uniformly.
MERRILL LYNCH,
Private Client Technology /Application Manager 1996 – 2001
·
Project Manager for a full life cycle of technical
service implementation for the ML Direct product, ensuring a smooth transition
to operation staff for daily maintenance and support.
·
Network Team member: Designed a Windows 2000 Networking
Services Infrastructure to support all internal devices. Design included
upgrading all DNS, WINS and DHCP services from Windows NT 4.0 Server to Windows
2000 Server.
·
Rollout Administrator designing and developing the Windows 2000
Server migration plan for the corporation's file and print infrastructure. Plan
included determining new functionalities, migration of user accounts and
rollout issues within a mixed environment with Windows NT 4.0 and Windows 2000.
· Technical Leader on a corporate wide software distribution project that encompassed 3,000 users, both front and back office. Responsibilities included product evaluation and proof of concept testing of SMS 2.0. After pilot, all software distribution functions and processes were turned over to a newly created software distribution group.
· Technical Leader working closely with developers releasing new application versions into production and with the system support group coordinating backups and system hardware implementations.
· Project Manager for thirteen products within the ML Direct Web based application. Including such key products as the Enrollment, Customer Service, and Portfolio Tracking.
· System Administrator performing support for the production environment consisting of 100 Windows 2000 Servers.
· IIS Web Administrator providing implementation, configuration, installation and maintenance for division intranet sites.
·
Provide reports
to business partners and upper management of service and support
capabilities.
Private Client Architecture /System Engineer
·
Technical Leader migrated 35
NT Servers to 100mb Ethernet for the
· Project Manager for a full life cycle Windows NT 4.0 Implementation and Migration to a single NT Domain project.
· SMS Administrator deploying System Management Server to 30 Servers. Providing basic installation, configuration, and maintenance of SMS on Windows NT 4.0 Servers.
· Provided tier 2 supports for the SQL Server 7.0 application database.
· Team Leader in the planning and implementation of a comprehensive, integrated & auto-updating Anti-Virus solution using McAfee Virus Scan, Net Shield, Group Shield and Web Shield.
· Backup Administrator implementing backup and recovery procedures with a disaster recovery and fail-over scenario.
·
Configured and
implemented a new Windows NT 4.0 Domain that housed 100 Windows NT Servers,
consisting of PDC’s, BDC’s and Resources domains.
· System Analyst performing support to the Merrill Lynch On-Line group to help determine the group current and future server, remote connectivity and document sharing needs. Acted as the focal point for the conversion of 25 applications to the Windows NT 4.0 platform.
·
Site Help Desk Administrator for a
· Served as a backup Exchange administrator for two Exchange 5.5 servers supporting 400 users and 200 remote users. Managed remote users coming in through RAS.
Private Client Technology /Associate
· Project Manager migrating over 1000 users to a Windows NT 4.0 platform standardizing on MS TCP/IP.
· Implemented a corporate Microsoft Windows NT transition converting over 1000 users to Windows applications that was centrally located on the file server. Used Microsoft Office 4.3 as the standard office suite.
· SMS Administrator supported several applications with configuration and installation.
· Technical Leader provided support to users on Windows NT 4.0 Workstation.
· Technical Writer developed documentation and maintained a library of Tech-notes, Applications Notes and Support Bulletins for use by support personnel to standardize installations and support.
HOECHST CELANESE Corporation,
Senior System Analyst
· System Administrator responsible for numerous LAN/WAN infrastructure installations and upgrades. Migrated 500 users from older versions of NetWare and Pathworks 4.1 to Windows for Workgroups and Windows 95.
· Technical Leader supported the configuration of several UNIX servers to FTP files to Windows NT Servers.
· Help Desk Administrator developed and implemented a Support Magic Helpdesk. Designed and implemented an in-house desktop training program.
· Team Leader supervisor of 6 support staff consultants who provided client and server solutions to over 500 users.
· Technical Writer developed technical documentation to support the current environment.
· Microsoft Mail Administrator. Setup new user accounts and performed Directory Services.
CIBA-GEIGY,
Software Specialist
·
Technical
Leader provided support with
implementing and configuring desktops and servers.
· Help Desk Administrator designed and implemented an internal Helpdesk using a database inventory system.
· Setup an in-house desktop training program.
CITY FEDERAL SAVINGS BANK,
Systems Analyst
· Technical Leader providing support for Network applications.
· Generated reports on detailed program designs.
· Technical Writer developed and documented procedures on new systems.
· Compiled and analyzed reports from the network analyst.
PFIZER, Incorporated,
Technical Specialist
·
Responsible for
the day-to-day support for 250 users on a Novell Network.
· Provided general systems analysis for various departments working with clinical trial data.
· Performed system maintenance using software tools to monitor and control system operations and resources.
· Provided software support for in-house applications used to perform clinical trials.
Bachelor of Science
Computer Science
· Installing, Configuring and Administering Microsoft Windows 2000 Server and Professional
·
Implementing and
Administering a Microsoft Windows 2000 Network Infrastructure
·
Implementing and
Administering a Microsoft Windows 2000 Directory Services Infrastructure
·
Designing a
Microsoft Windows 2000 Directory Services Infrastructure
· Novell Netware Administration